Rellia Terms of Service

Rellia, Inc. Effective Date: August 23, 2026

These Terms of Service govern your use of the Rellia Platform. If you are buying a home, the Buyer Terms of Service below apply to you. If you are selling a home, the Seller Terms of Service below apply to you. Both incorporate the Privacy Policy, the Cookie Policy, and the Acceptable Use Policy.

Buyer Terms of Service

The agreement between you and Rellia as a buyer on the Platform.

1. Agreement and acceptance

These Buyer Terms of Service (these "Terms") govern your use of the Rellia Platform as a buyer of residential real estate. By creating an account, accessing the Platform, or using any Rellia service as a buyer, you agree to be bound by these Terms, the Rellia Privacy Policy, the Rellia Acceptable Use Policy, and the Rellia Cookie Policy, each of which is incorporated here by reference. If you do not agree, you must not use the Platform.

You must be at least 18 years old and legally able to enter into a real estate transaction in New York State to use the Platform as a buyer.

Who we are and what we do

Rellia, Inc. ("Rellia," "we," "us," "our") operates an online platform at relliahomes.com and related mobile applications (collectively, the "Platform") that helps people buy and sell residential real estate in New York.

What Rellia is: a technology platform that coordinates your transaction, hosts your documents, routes secure communications, tracks transaction status, and connects you with licensed ecosystem partners (attorneys, title agents, inspectors, lenders, insurance providers).

What Rellia is not: Rellia is not a real estate broker, a real estate agent, an attorney, a law firm, a lender, a title insurance company, a title agent, an escrow agent, a money transmitter, or a fiduciary to any funds. Rellia does not provide legal, tax, accounting, or real estate advice.

You are responsible for your own decisions. We strongly encourage you to retain licensed professionals, an attorney in particular, to advise you throughout your transaction. Rellia can connect you with partners in our ecosystem, but the choice of any professional is yours.

2. Your account

You must provide accurate and complete information when you register. You are responsible for keeping your account information current.
You are responsible for maintaining the confidentiality of your login credentials and for all activity on your account.
Multi-factor authentication (MFA) is required for security-sensitive actions. You agree to enable and maintain MFA on your account.
You must notify us immediately if you suspect unauthorized access to your account.
One person, one account. Do not share your account. Do not create an account on behalf of anyone else.

3. How you use the Platform as a buyer

Pre-approval or proof of funds. Before you submit a binding offer, you must either (i) upload a pre-approval letter from a licensed lender, or (ii) if you are a cash buyer, upload verified proof of funds. No binding offer may be submitted without this step.
Offers. Offers submitted through the Platform are binding to the extent permitted by applicable law and the specific offer terms. You are responsible for understanding the terms of each offer before you submit it.
Attorney engagement. New York residential transactions are attorney-driven. You must retain an attorney to represent you. You may select an attorney from Rellia's ecosystem partners or from outside the Rellia partner pool. Either way, your attorney must onboard into the Platform to participate in your transaction.
Inspection. We recommend a professional inspection. You may select any licensed New York inspector. Your inspection report must be uploaded into the Platform document vault for it to be part of your transaction record.
Documents. All transaction documents flow through the Platform document vault. Documents exchanged by email or other out-of-band channels are not part of your Rellia transaction record.

4. Funds and wire transfers

This is the most important section of these Terms. Read it carefully.

Rellia does not hold your money. Your earnest money deposit, loan proceeds, and closing funds are held by a licensed escrow holder (typically your attorney or the title agent). Rellia is not an escrow agent, not a bank, and not a party to any wire transfer.
Wire instructions come only from inside the Platform. All wire instructions for your transaction are displayed only inside your authenticated Rellia dashboard. We will never send you wire instructions, updated wire instructions, or bank account details by email, text message, or phone call. If you receive wire instructions through any channel other than the Rellia Platform, do not act on them. Contact us and your attorney immediately.
Independent verification. Before you wire any funds, you must independently verify the wire instructions by calling your attorney or title agent at a phone number you have obtained from a source other than this transaction's communications. The Platform will show you the verified callback number.
You are responsible for your wire. You are solely responsible for the accuracy of wire instructions you act upon and for the execution of the wire through your own bank. Wire transfers, once sent, are often difficult or impossible to reverse.
Change requests. If wire instructions are changed after they are locked, a 24-hour cooling-off period applies before the updated instructions become effective. Never treat an "urgent" wire change request as legitimate without going through the Platform's change process.

5. Ecosystem partners: your choice and our role

You may select any licensed ecosystem partner, attorney, title agent, inspector, lender, or insurance provider, whether from Rellia's partner pool or from outside the pool, subject to the Outside Professional Integration Policy.
Any partner you select must complete onboarding to the Platform before they can act in your transaction, including accepting the Wire Fraud Prevention Protocol.
If a partner you selected materially fails to meet the service-level agreement (SLA) for their role, you agree to either (i) select a replacement professional (from Rellia's partner pool or from outside), or (ii) withdraw from the transaction on the Platform. You agree that the Platform will not stall indefinitely while a partner is non-responsive.
Rellia does not pay partners for referring you, and partners do not pay Rellia for being selected by you. Our relationships with ecosystem partners are described in more detail in our Partner Revenue disclosures, and you may request information about any specific partner relationship.

6. Fees

Buyer fees. There is no Rellia fee charged to buyers. You are responsible for fees charged by your attorney, inspector, lender, title agent, and any other professionals you select, in accordance with their own agreements with you.
Optional add-ons. Rellia may offer optional add-on services from time to time. Fees for add-ons will be disclosed before you purchase them.

7. Platform rules and Acceptable Use

Your use of the Platform is subject to the Rellia Acceptable Use Policy. Among other things, you agree not to misrepresent yourself, harass other users, scrape the Platform, attempt to bypass security, or use the Platform to commit fraud.

8. Your content and information

When you upload documents, messages, photos, or other content to the Platform ("Your Content"), you retain ownership, but you grant Rellia a limited license to host, display, transmit, and process Your Content as necessary to operate the Platform and deliver the services you request.
You represent that Your Content is accurate, that you have the right to upload it, and that it does not violate any third-party rights.
We handle your personal information as described in the Rellia Privacy Policy.

9. Disclaimers

THE PLATFORM AND ALL RELLIA SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. To the fullest extent permitted by law, Rellia disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and quiet enjoyment.

Rellia does not guarantee that any transaction will close, that any property will be free of defects, or that any partner will perform satisfactorily.
Rellia does not provide legal, tax, accounting, financial, or real estate advice. Any information, templates, calculators, or content on the Platform is for general informational purposes only.
Rellia is not responsible for the acts, omissions, advice, or performance of any ecosystem partner, attorney, title agent, lender, inspector, insurer, or other third party, whether selected from Rellia's partner pool or from outside.

10. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, RELLIA'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM IS LIMITED TO THE GREATER OF (A) $100, OR (B) THE AMOUNT OF FEES YOU PAID TO RELLIA IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

RELLIA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, WHETHER ARISING IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Nothing in this Section limits any liability that cannot be limited under applicable law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Rellia, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your use of the Platform, (b) Your Content, (c) your violation of these Terms, or (d) your violation of any applicable law or third-party right.

12. Termination

You may stop using the Platform at any time. You may close your account by contacting us.
Rellia may suspend or terminate your account at any time for violation of these Terms, for suspected fraud, or if required by law.
Termination does not affect any rights or obligations that accrued prior to termination, and Sections 4 (Funds), 8 (Your Content), 9 (Disclaimers), 10 (Limitation of Liability), 11 (Indemnification), and 13 (Dispute Resolution) survive.

13. Dispute resolution, arbitration, and governing law

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO BRING A CLAIM IN COURT AND TO HAVE A JURY TRIAL.

Informal resolution first. Before starting an arbitration or filing any claim, you agree to first contact Rellia in writing at support@relliahomes.com with a short description of the dispute and the relief you seek, and to work with us in good faith to resolve it for at least 30 days. Completing this step is a condition to starting arbitration.
Binding individual arbitration. If we cannot resolve the dispute informally, any dispute, claim, or controversy arising out of or relating to these Terms or the Platform will be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, and not in court, except as stated below. The Federal Arbitration Act governs the interpretation and enforcement of this Section. The arbitrator's decision is final and may be entered as a judgment in any court of competent jurisdiction.
Class-action and jury waiver. Arbitration will be conducted only on an individual basis and not as a class, collective, consolidated, or representative action. You and Rellia each waive any right to a jury trial and any right to participate in a class or representative action. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to resolve that party's individual claim.
Your right to opt out. You may opt out of this arbitration agreement within 30 days after you first accept these Terms by sending written notice to support@relliahomes.com that includes your name, account email, and a clear statement that you decline arbitration. If you opt out, disputes will be resolved in court under the governing-law and venue terms below, and opting out will not affect any other part of these Terms.
Exceptions. Either party may bring an individual claim in small claims court if it qualifies. Either party may also seek injunctive or equitable relief in a court of competent jurisdiction to stop actual or threatened infringement or misuse of intellectual property, or a breach of the Acceptable Use Policy. Seeking that relief does not waive this arbitration agreement.
Arbitration costs. Rellia will pay AAA filing, administration, and arbitrator fees to the extent required by the AAA Consumer Arbitration Rules. Where those rules do not otherwise allocate fees, Rellia will pay any filing fee that exceeds what you would have paid to file the same claim in court.
Delegation and severability. The arbitrator decides all threshold questions about the arbitrability of a dispute, except that a court decides the enforceability of the class-action and representative-action waiver. If that waiver is found unenforceable as to a particular claim, only that claim will proceed in court and the rest of this Section stays in effect. If any other part of this Section is found unenforceable, it will be severed and the remainder will stay in effect.
Governing law and venue. These Terms and any dispute are governed by the laws of the State of New York, without regard to its conflict-of-laws principles. For any matter not subject to arbitration, you and Rellia consent to the exclusive jurisdiction and venue of the state and federal courts located in New York.

14. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you through the Platform or by email. Your continued use of the Platform after the effective date of the updated Terms constitutes your acceptance of the updated Terms.

15. Miscellaneous

Entire agreement. These Terms, together with the Privacy Policy, Cookie Policy, and Acceptable Use Policy, constitute the entire agreement between you and Rellia regarding your use of the Platform as a buyer.
Severability. If any provision is found unenforceable, the remaining provisions remain in full force and effect.
No waiver. Our failure to enforce any right is not a waiver of that right.
Assignment. We may assign these Terms. You may not.
Contact us. For questions or to give notice under these Terms, contact us at support@relliahomes.com.

Seller Terms of Service

The agreement between you and Rellia as a seller on the Platform.

1. Agreement and acceptance

These Seller Terms of Service (these "Terms") govern your use of the Rellia Platform as a seller of residential real estate. By creating an account, listing a property, or using any Rellia service as a seller, you agree to be bound by these Terms, the Rellia Privacy Policy, the Rellia Acceptable Use Policy, and the Rellia Cookie Policy. If you do not agree, you must not use the Platform.

You must be at least 18 years old, have the legal right to sell the property you list, and be legally able to enter into a real estate transaction in New York State.

Who we are and what we do

2. Your account and your listing

You must provide accurate and complete information when you register and when you list your property. This includes property condition, disclosures required by New York law, and any material facts a reasonable buyer would want to know.
You agree to complete any statutory disclosures required by New York Real Property Law §§ 462 to 467, including the Property Condition Disclosure Statement ("PCDS"). If you elect to provide the $500 credit to the buyer in lieu of the PCDS, you remain responsible for compliance with applicable disclosure laws.
Photographs, descriptions, and marketing content you submit must be accurate, must be yours to submit, and must not violate any third-party rights.
You are responsible for keeping your listing current and for removing the listing when the property is no longer available.
MFA is required. Do not share your account. One person, one account.

3. Listing eligibility

By listing on the Platform, you represent that you are not currently represented by a licensed real estate broker or agent with respect to the sale of the listed property. If you have signed an exclusive listing agreement, you may not list on the Platform until that agreement ends.
You represent that you are selling the property in your personal or household capacity (or as a trustee or fiduciary acting for a natural person or estate), not as a professional reseller or flipper operating a business that requires a real estate broker's license.

4. The Rellia platform fee

The fee. Upon successful closing of the sale of your property through the Platform, Rellia is entitled to a platform fee equal to two percent (2%) of the gross sale price (the "Platform Fee"). The Platform Fee is paid to Rellia at closing from the seller's proceeds.
Payment mechanics. The Platform Fee is disbursed to Rellia by the closing agent (your attorney or the title agent) as part of the settlement statement. Your attorney will include the Platform Fee on the settlement statement as a seller-side charge.
When the fee is owed. The Platform Fee is owed only if the transaction closes. If the transaction does not close, no Platform Fee is owed, subject to the exceptions in Paragraph 4(d).
Exceptions. The Platform Fee is owed even if the transaction does not close under the following circumstances: (i) you withdraw the property from the Platform after accepting a binding offer and without a buyer-side default or other valid cause; or (ii) you sell the property to a buyer introduced through the Platform within six (6) months of withdrawing the listing (the "tail period"). The tail period is intended to prevent circumvention of the Platform Fee.
Adjustments. We may, at our sole discretion and in writing, waive, reduce, or modify the Platform Fee in individual transactions (for example, during the pilot phase or for early founding sellers). Any such adjustment does not create an entitlement in other transactions.

5. Your transaction workflow

Attorney. You must retain an attorney to represent you in your transaction. You may select an attorney from Rellia's ecosystem partners or from outside the pool. Your attorney must onboard into the Platform.
Title. A title agent and title insurance policy will be required as part of the closing process. You or your attorney will coordinate the title engagement.
Offers. Offers you receive through the Platform are presented through your dashboard. You may accept, counter, or decline any offer at your discretion, subject to any applicable anti-discrimination law.
Anti-discrimination. You agree to comply with the federal Fair Housing Act, the New York State Human Rights Law, and all applicable state and local anti-discrimination laws when marketing and selling your property.
Documents. All transaction documents flow through the Platform document vault. Emailed or faxed documents are not part of the Rellia transaction record.

6. Funds and wire transfers

This is critical. Read carefully.

Rellia does not hold your sale proceeds. Your sale proceeds are disbursed to you by the closing agent (typically the title agent or your attorney) in accordance with the settlement statement. Rellia is not an escrow agent and is not a party to the disbursement.
Your payout instructions come only from inside the Platform. We will never send you or request from you payout instructions by email, text, or phone. You will provide your payout instructions directly to the closing agent through a secure channel.
Watch for fraud. Sellers are targets of wire fraud too. Fraudsters may impersonate Rellia, your attorney, or the title agent to send you fake payout instructions. Always verify payout details through a verified phone number before any disbursement.

7. Ecosystem partners: your choice

You may select any licensed ecosystem partner, attorney, title agent, inspector, lender, insurance provider, whether from Rellia's partner pool or from outside the pool, subject to the Outside Professional Integration Policy.
Any partner you select must onboard to the Platform before they can act in your transaction.
If a partner materially breaches the applicable SLA, you agree to either (i) select a replacement professional, or (ii) withdraw from the transaction. The Platform will not stall indefinitely while a partner is non-responsive.

8. Platform rules and Acceptable Use

Your use of the Platform is subject to the Rellia Acceptable Use Policy.

9. Your content

You retain ownership of your listing content, photos, documents, and communications ("Your Content"), but you grant Rellia a worldwide, royalty-free, sublicensable license to host, display, reproduce, and transmit Your Content for the purpose of operating the Platform, marketing your listing on the Platform and affiliated channels, and improving the Platform.
After your listing closes or is withdrawn, we may continue to use anonymized, de-identified transaction data to improve the Platform, subject to the Privacy Policy.

10. Disclaimers

THE PLATFORM AND ALL RELLIA SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

Rellia does not guarantee that your property will sell, that it will sell at any particular price, or within any particular time.
Rellia does not provide legal, tax, accounting, financial, or real estate advice.
Rellia is not responsible for the acts or omissions of any ecosystem partner.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, RELLIA'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM IS LIMITED TO THE GREATER OF (A) $100, OR (B) THE PLATFORM FEE ACTUALLY RECEIVED BY RELLIA IN CONNECTION WITH YOUR TRANSACTION.

RELLIA SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

12. Indemnification

You agree to indemnify, defend, and hold harmless Rellia and its officers, directors, employees, and agents from any claim arising out of (a) your use of the Platform, (b) Your Content, including any claim that your listing is inaccurate, misleading, or violates any law, (c) your violation of these Terms, or (d) your violation of any applicable law or third-party right.

13. Termination

You may withdraw your listing at any time, subject to the tail-period provision in Paragraph 4(d).
Rellia may suspend or terminate your account for violation of these Terms, for suspected fraud, or if required by law.
Sections 4 (Fees), 6 (Funds), 9 (Your Content), 10 (Disclaimers), 11 (Liability), 12 (Indemnification), and 14 (Dispute Resolution) survive termination.

14. Dispute resolution, arbitration, and governing law

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO BRING A CLAIM IN COURT AND TO HAVE A JURY TRIAL.

Informal resolution first. Before starting an arbitration or filing any claim, you agree to first contact Rellia in writing at support@relliahomes.com with a short description of the dispute and the relief you seek, and to work with us in good faith to resolve it for at least 30 days. Completing this step is a condition to starting arbitration.
Binding individual arbitration. If we cannot resolve the dispute informally, any dispute, claim, or controversy arising out of or relating to these Terms or the Platform will be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, and not in court, except as stated below. The Federal Arbitration Act governs the interpretation and enforcement of this Section. The arbitrator's decision is final and may be entered as a judgment in any court of competent jurisdiction.
Class-action and jury waiver. Arbitration will be conducted only on an individual basis and not as a class, collective, consolidated, or representative action. You and Rellia each waive any right to a jury trial and any right to participate in a class or representative action. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to resolve that party's individual claim.
Your right to opt out. You may opt out of this arbitration agreement within 30 days after you first accept these Terms by sending written notice to support@relliahomes.com that includes your name, account email, and a clear statement that you decline arbitration. If you opt out, disputes will be resolved in court under the governing-law and venue terms below, and opting out will not affect any other part of these Terms.
Exceptions. Either party may bring an individual claim in small claims court if it qualifies. Either party may also seek injunctive or equitable relief in a court of competent jurisdiction to stop actual or threatened infringement or misuse of intellectual property, or a breach of the Acceptable Use Policy. Seeking that relief does not waive this arbitration agreement.
Arbitration costs. Rellia will pay AAA filing, administration, and arbitrator fees to the extent required by the AAA Consumer Arbitration Rules. Where those rules do not otherwise allocate fees, Rellia will pay any filing fee that exceeds what you would have paid to file the same claim in court.
Delegation and severability. The arbitrator decides all threshold questions about the arbitrability of a dispute, except that a court decides the enforceability of the class-action and representative-action waiver. If that waiver is found unenforceable as to a particular claim, only that claim will proceed in court and the rest of this Section stays in effect. If any other part of this Section is found unenforceable, it will be severed and the remainder will stay in effect.
Governing law and venue. These Terms and any dispute are governed by the laws of the State of New York, without regard to its conflict-of-laws principles. For any matter not subject to arbitration, you and Rellia consent to the exclusive jurisdiction and venue of the state and federal courts located in New York.

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified through the Platform or by email.

16. Miscellaneous

Entire agreement. These Terms, together with the Privacy Policy, Cookie Policy, and Acceptable Use Policy, constitute the entire agreement between you and Rellia as a seller.
Severability, no waiver, assignment. Standard provisions apply.
Contact us. support@relliahomes.com.